80% of firms believe their Customer Service is excellent while only 8% of buyers rate their vendors as being excellent. That is a huge disconnect!
When I was working for a large firm, I use to make the statement that if we truly had our act together we would not have competition. That is a bold statement it was true!
Over the years, our Customer Service levels went up and down. As a large, technologically savvy firm, we were early adopters of many of the latest gadgets to come out. We always had the best software for spec sheets and drawings, and of course, the newest cell phones / smart phones. When we were on the leading edge, it gave us the ability to offer exceptional customer service at a level well above our competition…
But, many times, we lost our focus on why we were in business. We became disconnected with our customers. We were typically able to fulfill 80% of orders upon receipt of the order. Internally, we had varying perspectives. Accounting/Finance thought that was a great number… as they did not want to invest more capital into inventory. Customer Service thought it was low but didn’t really care as long as they got accurate in-stock dates for future shipments so they could get customers off their back. Sales, of course, hated it with a passion... it held them back from making more sales and opened the door for more competition.
As an organization we were NOT on the same page! It appeared that each area was more concerned about their operations and not what was best for the overall company. We developed an attitude of “if they really want it, they will have to wait and get it when we are ready to ship it.” That is not how to build a business!
So where does that take us? Armor Assets™ has developed an outstanding course on Building Business Acumen. That can be a huge benefit to your firm which is capable of getting an entire organization on the same page or at least close. With a solid business understanding, ALL EMPLOYEES can contribute to making the business work more effectively.
By understanding the business and its goals and plans, everyone focuses on what is important. Employees make better business decisions that will pay improved dividends down the road.
Armor Assets™ courses are effective and provide an interactive experience with real situations your sales teams face are discussed and strategies developed. It is sales training that is simple, fun, pain free, and priced significantly below some of the training that is promoted today. Take a look at the website, read the testimonials, and let a fresh voice echo your message.